POS, Broker, Marketing Products; Trends in Customer Service


Posted To: Pipeline Press

Thank you to everyone who wrote yesterday correcting me that Hawai’i’s 1959 statehood is 60 years old and not 50. I know it’s not the case, but sometimes it seems like admitting Hawai’i was the last thing Congress agreed on. In these days of gridlock, most members of Congress exhibit a sort of learned helplessness, waiting for someone else to come up with an idea so that they can come out against it. Maybe those in Congress should view their constituents as their customers. In lending, when are we going to reach the point where lenders will bid on giving a customer a mortgage after viewing all the credit and property information on some kind of secure portal? Like, “Here I am, and the property I want to buy. Lenders, give me a rate and price!” Dealing with…(read more)

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