Warehouse, Non-Jumbo, MI Products; Capital Markets Update

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Posted To: Pipeline Press

Welcome to “Work from Bed Day” around the nation. Okay, I just made that up, but it sounds enticing. Perhaps it would lead to greater worker satisfaction. Plenty of lenders are focused on borrower satisfaction, and quantifying it. STRATMOR published “The Seven Commandments of Borrower Satisfaction.” , for example, and in its survey J.D. Power measures customer satisfaction with the mortgage origination experience in six factors (listed alphabetically): application/approval process; interaction; loan closing; loan offerings; onboarding; and problem resolution. As the CEO of a mortgage company, how would it impact your satisfaction to see your comp splashed all over Yahoo Finance as your earnings per share and revenue deteriorated? Lender Products and Services ResX Warehouse…(read more)

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